Policies

Policies for Booking and Appointments

• New Client Intake: New clients, please download and complete our client intake form to save time at your first appointment and help tailor your therapy.
• Cancellation Policy: To avoid being charged, cancellations must be made at least 24-hours before the scheduled appointment start time. We do not issue refunds for missed appointments.
• Late Arrivals: If you arrive late, you will receive only the remainder of your reserved session time. We cannot extend the appointment beyond your originally scheduled end time.

Session Utilization

• Full Utilization Required: Each session is reserved for the duration booked and must be fully utilized.
• No Roll-Over: Unused minutes cannot be transferred to another session or forwarded to future bookings.
• Commitment to Scheduled Time: If a session is not fully utilized, the unused portion cannot be refunded or rescheduled.

Square Gift Cards

• We are aware that Square has changed the gift card purchase setup so some clients are unable to send to the recipient. If this happens, please let us know, and we will send a confirmation of purchase and amount to the recipient.
• Recipients may schedule their massage at https://eaudeclare.com, and can use their transferred balance to pay for services and tips.

These policies help us ensure that all clients receive the best possible service while allowing us to manage our schedule efficiently. Thank you for your understanding and cooperation.