Policies

Policies for Booking and Appointments

• New Client Intake: New clients, please download and complete our client intake form to save time at your first appointment and help tailor your therapy.
• Cancellation Policy: To avoid being charged, cancellations must be made at least 24-hours before the scheduled appointment start time. We do not issue refunds for missed appointments.
• Late Arrivals: If you arrive late, you will receive only the remainder of your reserved session time. We cannot extend the appointment beyond your originally scheduled end time.

Session Utilization

• Full Utilization Required: Each session is reserved for the duration booked and must be fully utilized.
• No Roll-Over: Unused minutes cannot be transferred to another session or forwarded to future bookings.
• Commitment to Scheduled Time: If a session is not fully utilized, the unused portion cannot be refunded or rescheduled.

These policies help us ensure that all clients receive the best possible service while allowing us to manage our schedule efficiently. Thank you for your understanding and cooperation.